The process of creating a new activity in Odoo 16 CRM

Once a sales opportunity has been converted into a sales order, it's crucial to maintain regular communication with the customer. Odoo offers a solution by allowing you to plan various activities with your customers through its Activities feature, which is available in all sales-related and CRM modules. This feature enables you to schedule programs to stay in touch with your customers on a daily basis. Activity types are used to identify the nature of the planned activities within Odoo ERP, outlining the various types of activities that are being carried out in a specific cost centre. With Odoo, scheduling different activities has become a hassle-free task.

The Activities feature in Odoo is a powerful tool that enables businesses to stay on top of their customer interactions and manage their relationships effectively. With the ability to schedule different types of activities, such as phone calls, meetings, and emails, businesses can ensure that they are engaging with their customers on a regular basis and keeping them informed about the latest products or services. This feature also helps businesses to streamline their workflow and keep track of their progress by providing detailed reports and insights into their activities. Odoo's Activities feature is an essential component of any effective CRM strategy, providing businesses with the tools they need to succeed in today's competitive marketplace.


Odoo has made activity planning a breeze by allowing users to plan and schedule their tasks in an organized manner. With the Activity Type option, users can schedule different types of tasks that aid in converting leads into potential customers. The CRM Module in Odoo makes it easy to manage leads, contact information, and scheduled activities. The activity management tool helps organizations become more efficient and productive. The CRM Module provides notifications for past, present, and future activities, making it easy to stay on top of scheduled tasks.

In our daily work, we often face challenges from various tasks with different levels of importance. It can be risky and require a great deal of organization and self-discipline to manage these tasks effectively. There is nothing more challenging than trying to keep track of our work with self-regulated Excel lists, post-it notes, and handwritten notes cluttering our workspaces. Managing tasks and activities has never been easier, helping users stay organized and productive.

Odoo's activity management tool offers several benefits to businesses. With the ability to schedule tasks and activities, businesses can ensure that they are staying on top of their customer interactions, managing their time effectively, and prioritizing their workload. By using the CRM Module in Odoo, businesses can streamline their customer relationship management process and improve their sales and marketing efforts.

The notifications provided by Odoo's CRM Module are particularly useful, as they help businesses stay up-to-date on their scheduled activities and ensure that nothing falls through the cracks. By keeping track of past, present, and future activities, businesses can monitor their progress and make adjustments to their strategy as needed.

In addition to these benefits, Odoo's activity management tool can also help businesses improve their collaboration and communication. By allowing team members to work together on shared tasks and projects, businesses can foster a more collaborative and productive work environment. This can lead to improved efficiency, better customer service, and increased revenue over time. Odoo's activity management tool is a valuable resource for businesses of all sizes, helping them to stay organized, prioritize their workload, and achieve their goals.

With Odoo's open-source ERP system, businesses can easily share work among their team members and increase their self-organization by utilizing the activity planning feature. Activities in Odoo can be used as templates for allocating and managing tasks for users in the organization. Users can create activities for various purposes, such as communicating with contacts, managing sales opportunities, purchase and sales orders, project tasks, or employee objectives.

To create a new activity, users can go to the Activity Types option in the Configuration menu, which is a simple process. Once the activity is created, it can be assigned to the appropriate user or team member, who will receive notifications when it is due. This feature helps businesses to stay on top of their tasks and ensure that everyone is working together effectively.

Odoo's activity planning feature also offers a range of customization options, allowing users to create activity templates tailored to their specific needs. Users can create custom activity types, set due dates, assign tasks to specific users or teams, and add notes and comments to keep everyone informed. Odoo's activity planning feature is a valuable tool for businesses looking to improve their organization and productivity. By creating and managing activities, businesses can ensure that their team members are working together effectively and achieving their goals.


The features mentioned above, Odoo's activity planning feature also includes a range of reporting and tracking tools to help businesses monitor their progress and identify areas for improvement. Users can view activity reports and dashboards to see the status of their tasks, monitor overdue activities, and track their overall performance.

One of the key benefits of Odoo's activity planning feature is its integration with other modules in the ERP system. For example, activities related to sales opportunities can be linked directly to the CRM module, allowing users to manage their sales pipeline more effectively. Similarly, activities related to project tasks can be linked to the project management module, making it easier to track project progress and collaborate with team members.

Another advantage of Odoo's activity planning feature is its mobile accessibility. Users can access their activities and notifications from their mobile devices, making it easy to stay on top of their tasks while on-the-go. Odoo's activity planning feature is a powerful tool for businesses looking to improve their organization and productivity. With its customization options, reporting tools, and integration with other modules, it offers a comprehensive solution for managing tasks and activities across the organization.

When you access the Activity Types page in Odoo's Configuration menu, you will see a list of pre-existing activity types with information such as Name, Default Summary, Planned In, Type, Model, and Icon. In the top left corner of the page, there is a Create button which can be used to create new activities.

After selecting the Create button, you will be directed to a page where you need to provide some necessary information. This includes the Name of the activity, a Default Summary to describe the activity, the Type of activity (such as a call, meeting, or task), the Model to which the activity relates (such as a contact, sales order, or project task), and the Icon to be associated with the activity type. You can also set default Planned In values for each activity type, such as Days or Weeks, to indicate when the activity should be completed. This helps to ensure that activities are scheduled appropriately and that users are notified in a timely manner.

Once you have created an activity type, you can use it to create new activities for users in your organization. This can be done by selecting the appropriate activity type and filling in the necessary details, such as the date and time of the activity, the user or team responsible for completing it, and any notes or comments that are relevant. Odoo's activity planning feature provides a simple and customizable way for businesses to manage their tasks and activities, ensuring that everyone is working together effectively to accomplish their goals.

Once you have filled in all the necessary information, click on the Save button to create the new activity type. Now, you can use this activity type to schedule different activities for your team members or assign them to leads, contacts, or other relevant objects in the CRM module.

The Activity Types option in Odoo is a powerful tool for managing tasks and activities within an organization. It helps to streamline communication and ensure that everyone is on the same page when it comes to completing tasks and meeting deadlines. With this feature, you can easily create and assign tasks, set reminders, and track progress, ensuring that nothing falls through the cracks. Odoo's Activity Types feature is an excellent addition to the CRM module, and it can greatly improve your team's productivity and efficiency. By using this feature, you can stay on top of your daily tasks and ensure that you are always working towards your goals.

It's important to note that using the Activity Types feature in Odoo can help businesses improve their organization and productivity. By having a system for assigning and managing tasks, employees can prioritize their work and make sure important tasks are not overlooked. The ability to schedule activities in advance and receive notifications for upcoming tasks is also a helpful feature that can improve time management. Overall, the Activity Types feature is a useful tool for businesses looking
to streamline their operations and increase efficiency.

Creating new activity types, Odoo also provides a variety of features to manage and track activities. For example, you can use the calendar view in Odoo to see all of your upcoming activities and deadlines in a clear, organized way. You can also set reminders and notifications to ensure that you never miss an important deadline or meeting.Odoo allows you to easily assign activities to different team members and track their progress. You can see which activities are assigned to whom, when they are due, and whether they have been completed or not. This feature is particularly useful for managers who need to keep track of their team's workload and ensure that everyone is staying on task.

Another advantage of Odoo's Activity Types feature is that it can be customized to fit the specific needs of your organization. You can create activity types for any kind of task or project, and you can even create different types for different departments or teams. This flexibility makes it easy to adapt Odoo to your organization's unique workflows and processes. Odoo's Activity Types feature is a valuable tool for any organization looking to improve their task and activity management. It provides a flexible, customizable way to create and manage tasks, assign them to team members, and track progress. By using this feature, you can increase your team's productivity and efficiency, and ensure that you are always meeting your goals and deadlines.

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