Saudi Arabia · Field ServicesConnecting Field Operations with Odoo & Custom Mobile Applications
KAMETC partnered with ODOX to streamline its field-service and collection operations through Odoo and purpose-built mobile applications for customers, supervisors, and drivers. The solution connects service requests, field operations, trip planning, vehicle activities, approvals, GPS tracking, documents, and operational updates through one connected workflow.
Managing Complex Field Operations Across Multiple Teams
KAMETC's operations involve multiple stakeholders, including customers, operations managers, supervisors, and drivers.
From receiving service and collection requests to assigning field teams, planning trips, managing vehicle movements, collecting materials, handling approvals, and completing manifests, each stage requires coordination between different teams.
KAMETC needed a more structured way to connect these activities and maintain visibility throughout the operational process.
Connecting Every Stage of the Field Operation
KAMETC's field operations involved multiple teams and operational steps that needed to work together. The key challenges included:
The requirement was to connect these operational stages through a single, structured workflow.
Connecting Field Operations to Odoo
ODOX connected KAMETC's field operations with Odoo through custom mobile applications designed around the responsibilities of each user group.
Instead of creating a standalone mobile solution, the applications were connected to the Odoo backend so that operational information could move between customers, field teams, supervisors, drivers, and the central system.
Every job now runs as one tracked workflow, from the customer's request to completion.
One Connected Workflow from Request to Completion
The solution combines Odoo with three purpose-built mobile applications.
Customer app
Customers can interact with the operational process directly through the mobile application.
- Raise service requests
- Manage approvals
- Track service-related activities
- Submit required documents
Supervisor app
Supervisors receive a central mobile view of ongoing field activities.
- Monitor collection, transit, and drop-off activities
- View driver and task status
- Manage requests and tasks
- Monitor break time
- Track operational activities
Driver app
Drivers receive and manage their assigned operational activities through the mobile application.
- Receive assigned trips and requests
- Update activity and trip status
- Share location through GPS
- Manage arrival and collection activities
- Handle operational documents
- Submit driver requests and break information
Keeping Customers, Drivers, Supervisors & Odoo in Sync
A key part of the solution was connecting operational updates across the different user groups and the Odoo backend.
Driver status updates are reflected in the Supervisor App, allowing supervisors to monitor ongoing activities. The solution also connects:
This creates a more structured flow of information between field teams and the central Odoo system.
Moving from Disconnected Updates to Connected Operations
Before
Multiple Stakeholders
Customers, drivers, supervisors, and operations managers working across different stages.Disconnected Updates
Operational information required coordination between multiple teams.Limited Field Visibility
Supervisors needed better visibility into driver and task status.Manual Coordination
Service requests, approvals, trips, documents, and field updates required structured coordination.Odox transformation
Odoo Integration
Central operational system connecting field activities.Customer Application
Direct service-request and approval management.Supervisor Application
Centralised field activity monitoring.Driver Application
Mobile trip, collection, status, location, and document management.Real-Time Synchronisation
Operational updates shared between applications and Odoo.After
A Connected Field Operations Ecosystem
KAMETC's operational workflow is now structured around a connected ecosystem linking:
Greater Visibility Across Field Operations
The implementation provides KAMETC with a more structured way to manage and monitor its field operations.
Odoo Combined with Purpose-Built Applications
The technology ecosystem was developed around KAMETC's operational requirements, connecting purpose-built mobile experiences with the central Odoo environment.
From Service Request to Completion, Connected Through Odoo
By connecting Odoo with purpose-built mobile applications, ODOX created a structured digital workflow for KAMETC's field operations.
The solution brings customers, supervisors, drivers, and operations teams into one connected process, providing greater visibility across service requests, field activities, trips, collections, vehicle movements, approvals, GPS updates, and operational documents.
The result is a more connected foundation for managing complex field operations through Odoo and custom digital applications.